Refund policy

Return & Refund Policy

Thank you for shopping with us at GetSmartDaily! We want you to love your purchase. We stand behind the quality of our products, and your satisfaction is our top priority.

1. 14-Day Right of Withdrawal (EU / UK Customers)
Under EU and UK consumer protection laws, you have the right to cancel or return your order within 14 days of receiving your package without giving any reason.

To qualify for a standard return:
- The item must be unused, unwashed, and in its original condition.
- The item must be in its original packaging, including all accessories, cables, manuals, and parts.
- Due to hygiene and health protection reasons regarding personal care and beauty products, we cannot accept returns for items that have been opened, used, or contaminated, unless the product is defective.

To initiate a return, please contact our customer support team at getsmartdaily@proton.me with your order number. Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

2. Damaged, Defective, or Incorrect Products
In the rare event that your product arrives damaged, defective (e.g., electrical components do not work, motor issue, or missing parts), or if you received the wrong item, we will resolve it immediately.

What to do:
1. Contact us within 7 days of delivery at getsmartdaily@proton.me.
2. Include your Order Number.
3. Attach clear photos or a short video showing the issue/defect.

Once verified and approved by our support team, we will happily send you a free replacement unit or issue a full refund at your choice, without requiring you to pay extra shipping fees.

3. Non-Returnable Circumstances
We cannot accept returns or offer refunds in situations such as:
- Normal wear and tear from regular long-term use.
- Product damage caused by misuse, dropping, water damage to non-waterproof electrical components, or connecting to an incompatible power supply.
- Returns requested after the 14-day statutory period without prior notice.
- Packages returned to us without contacting our support team first.

4. Order Cancellations
We process and ship orders quickly to ensure fast delivery. If you wish to cancel your order, please contact us as soon as possible after placing it.
- Before Shipping: If your order has not yet been processed or shipped, we can cancel it and issue a full refund immediately.
- After Shipping: Once an order has been fulfilled and handed over to the courier, it can no longer be canceled. You will need to wait for the package to arrive and follow our standard return process.

5. Incorrect Shipping Addresses
It is the customer's responsibility to provide an accurate and complete shipping address at checkout. We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect address information provided by the buyer. If a package is returned to sender due to an invalid address, re-shipment fees may apply.

6. Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with an order, please reach out to us:
- Customer Support Email: getsmartdaily@proton.me
- Business Hours: Monday – Friday (9:00 AM – 5:00 PM EST)